Welcome : Welcome to the Observer Platform technical information
Welcome to the Observer Platform technical information
This web page contains the detailed steps for setting up and using your Observer product. The information is provided in HTML or PDF. Choose a product from the list below or from the menu on the left.
 
 
Links to User Guides and Quick Start Guides
 
 
How to upgrade Observer Platform
The process for upgrading each product is available by following the information at these links.
 
Apex
OMS
 
Supported Operating Systems
 
Notice: Windows 7.0 is no longer supported as of the 18.1.0.0 release. Your product must be installed on one of these operating systems to receive assistance from Technical Support.
 
Table 1. Supported Operating Systems
Product Name
64-bit Windows
GigaStor Software Edition
Windows 8.1, Windows 10, and Windows Server 2012 R2
Observer Apex
Windows 8.1, Windows 10, and Windows Server 2012 R2
Observer Management Server (OMS)
Windows 8.1, Windows 10, and Windows Server 2012 R2
Observer Expert Observer Standard Observer Suite
Windows 8.1, Windows 10, and Windows Server 2012 R2
Observer Expert Console Only (ECO)
Windows 8.1, Windows 10, and Windows Server 2012 R2
Contact Us
Need help? Contact our Support team for further assistance.
 
North America
+1 800 526 7919
South America
+1 800 526 7919
EMEA
+44 1 959 569 880
APAC
+44 1 959 569 880
All Other Regions
viavisolutions.com/contacts
Email
nisupport@viavisolutions.com (North/South America)
Web page and documentation support
nipubs@viavisolutions.com (Please include the web link in your email)
Support hours are 7:00 A.M. to 7:00 P.M. CST/CDT (for North and South America) and 8:00 A.M. to 5:00 P.M GMT (EMEA and APAC).