18.2.0.0
Observer Platform 18.2.0.0 was released November 30, 2020.
Supported Operating Systems
 
Notice: Windows 32-bit Operating System is no longer supported. Only 64 bit variants of the OS types (specifically, Windows 8.1 and Windows 10) will be supported with 18.5.0.0 and forward.
 
 
Notice: Windows 7.0 is no longer supported as of the 18.1.0.0 release. Your product must be installed on one of these operating systems to receive assistance from Technical Support.
 
Table 6. Supported Operating Systems (OS)
Product Name
64-bit Windows
GigaStor Software Edition
Windows 8.1, Windows 10, Windows Server 2012 R2, and Windows Server 2016
Observer Apex
Windows 8.1, Windows 10, Windows Server 2012 R2, and Windows Server 2016
Observer Management Server (OMS)
Windows 8.1, Windows 10, Windows Server 2012 R2, and Windows Server 2016
Observer Expert Observer Standard Observer Suite
Windows 8.1, Windows 10, Windows Server 2012 R2, and Windows Server 2016
Observer Expert Console Only (ECO)
Windows 8.1, Windows 10, Windows Server 2012 R2, and Windows Server 2016
 
Future Projected OS End of Support Dates
Jan 20, 2023: End of Windows 8.1 Support
Oct 10, 2023: End of Windows Server 2012 R2 Support
Oct 24, 2025: End of Windows 10 Support
 
How to upgrade to version 18 of the Observer Platform
 
For version 17 to version 18 upgrades executed through OMS, you must ensure that you have your NEW version 18 asset licenses added in OMS prior to the upgrade, otherwise the upgrade WILL NOT WORK.
Refer to How to add a license for procedures on manually adding your license(s) to OMS. If you have a license (.lic) file containing all of your verions of 18, then refer to How to import a license for procedures on importing your licenses to OMS.
To receive your new version of 18 asset licenses, please contact our Technical Assistance Center at nisupport@viavisolutions.com or call +1 800-526-7919 (for Americas) and niuksupport@viavisolutions.com or call +44 1959-569-880 (for Non-Americas). Please have your current asset license keys and/or product serial numbers available.
The process for upgrading each product is available by following the information at these links.
Apex
OMS
 
New Features
 
Observer GigaStor and Observer Console
Metadata-only GigaStor Appliance - Achieve 6M records per minute metadata rate
Filtering by QinQ VLAN Tags in GigaStor Control Panel
 
 
Observer Apex
Apex Performance Improvements
GigaFlow Integration and Forensics Enhancements
 
Fixed Issues
There are 5 issues fixed and several improvements made in this release.
 
Observer GigaStor and Observer Console
OBS-12351 RTP G729 not identified correctly
OBS-13050 PTC does not report or receive all APA records
 
 
Observer Apex
OBS-16548 Apex is responding very slow when running dashboards
OBS-17220 Adjust thread priorities to ensure GUI loads up in all cases
OBS-17409 Threshold widgets not loading in any dashboard