Installing Observer software
Prerequisite(s):  
See Supported Operating Systems for a list of supported operating systems.
 
Caution: Do not uninstall your product prior to or after upgrading unless you intend to remove the product from your system. Beginning with Observer Platform 17.0, each Observer Platform product creates a security certificate that uniquely identifies it when it is installed. If you uninstall your product prior to upgrading, you will lose the trust relationship established by the security certificate and must re-authenticate. Uninstalling and reinstalling creates a new certificate. The new certificate will be automatically rejected by other Observer Platform products that had had a pre-existing association with the asset ID of the reinstalled software. For more details about the certificates, see Understanding the certificate trust model.
To install the Observer software, follow these steps:
1. Download the latest installation image from our website. Start the installation program.
2. When the setup program runs, follow the onscreen instructions.
 
 
 
 
Supported Operating Systems
 
Notice: Windows 7.0 is no longer supported as of the 18.1.0.0 release. Your product must be installed on one of these operating systems to receive assistance from Technical Support.
 
Table 55. Supported Operating Systems
Product Name
64-bit Windows
GigaStor Software Edition
Windows 8.1, Windows 10, and Windows Server 2012 R2
Observer Apex
Windows 8.1, Windows 10, and Windows Server 2012 R2
Observer Management Server (OMS)
Windows 8.1, Windows 10, and Windows Server 2012 R2
Observer Expert Observer Standard Observer Suite
Windows 8.1, Windows 10, and Windows Server 2012 R2
Observer Expert Console Only (ECO)
Windows 8.1, Windows 10, and Windows Server 2012 R2